SLA Management

SLA is an integral part of any IT vendor contract. It refines and create information about offered services and customer expectations in one document for reference purposes.

It is critical that both parties remain on the same page, have the same vision, and interpretate all the points listed in the agreement. Also, both parties should be held liable for breaking the rules mentioned in their SLA document.

Why is SLA important?

SLA stands for the “service-level agreement.” It is an agreement made between a party that offers some service and users of those services. The contract includes the list of services and highlights the quality standards that the provider should follow to guarantee 100% customer satisfaction.

Benefits of Server Monitoring

• Hard Disk Usage Report: We monitor the disk usage in your server on 24x7. We will inform before disk is filled up and starting downtime.
• Hard Disk Health Check: We monitor the hard disk health. We will catch it before your HDD is dead and it will prevent data loss from server.
• Mysql Resource Monitoring: Our custom monitoring platform can monitor the mysql usage and mysql server load from server. So you can catch database abuse.
• RAM and SWAP Monitoring We will monitor the memory usage including RAM and SWAP usage. So we can catch server before it is out of memory and prevent downtime.
• HTTP, HTTPS, SMTP , SMTP-SSL: We monitor all these services with custom ports and protocols. We will send restart or reboot requests as per the plan.
• TCP/UDP Service Monitoring: We will monitor any custom application or services from server as per the request.