Proactive Monitoring services

SLA Management

SLA is an integral part of any IT vendor contract. It refines and create information about offered services and customer expectations in one document for reference purposes.

It is critical that both parties remain on the same page, have the same vision, and interpretate all the points listed in the agreement. Also, both parties should be held liable for breaking the rules mentioned in their SLA document.

Why is SLA important?

SLA stands for the “service-level agreement.” It is an agreement made between a party that offers some service and users of those services. The contract includes the list of services and highlights the quality standards that the provider should follow to guarantee 100% customer satisfaction.

Monitoring endpoints, & Networks-24/7

We constantly monitor all of our customers' networks and devices from the CloudFence Centre of Excellence's (CoE) Console to identify any potential issues or breaches that may have occurred..'s Center of Excellence (CoE)

  • Identify threats
  • Investigate incidents
  • Understand attackers
  • Decode malware

What is SLA Management?

SLA (Service Level Agreement) management is the process of managing SLAs to help companies define, document, monitor, measure, report, and review the performance of their provided services.

Our professional SLA management services should include:

  • Setting realistic conditions that our service provider can ensure
  • Meeting the needs and requirements of our clients
  • Establishing the right metrics for evaluating the performance of the services
  • Ensuring compliance with the terms and conditions agreed with both the parties
  • Avoiding any violations of SLA terms and conditions.

An SLA is a preventive means to help organizations establish a transparent relationship between both parties involved and increases confidence among the team. Such a document is essential to a successful collaboration between a client and its service provider.

Proactive Monitoring services's Centre of Exellence (CoE)

microsoft365 Plans

Visibility of your data, people, and processes

microsoft365 Plans

Visualise and understand malicious or anomalous activity

microsoft365 Plans

Analyse, prioritise and respond to threats in rapid time

microsoft365 Plans

Safeguard your data, people, and processes

Proactive Monitoring services

Benefits of Server Monitoring

  • Hard Disk Usage Report: We monitor the disk usage in your server on 24x7. We will inform before disk is filled up and starting downtime.
  • Hard Disk Health Check: We monitor the hard disk health. We will catch it before your HDD is dead and it will prevent data loss from server.
  • Mysql Resource Monitoring: Our custom monitoring platform can monitor the mysql usage and mysql server load from server. So you can catch database abuse.
  • RAM and SWAP Monitoring We will monitor the memory usage including RAM and SWAP usage. So we can catch server before it is out of memory and prevent downtime.
  • HTTP, HTTPS, SMTP , SMTP-SSL: We monitor all these services with custom ports and protocols. We will send restart or reboot requests as per the plan.
  • TCP/UDP Service Monitoring: We will monitor any custom application or services from server as per the request.

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