Keeping you updated with SLA Notification
SLA is an integral part of any IT vendor contract. It refines and create information about offered services and customer expectations in one document for reference purposes. It is critical that both parties remain on the same page, have the same vision, and interpretate all the points listed in the agreement. Also, both parties should be held liable for breaking the rules mentioned in their SLA document.
SLA agreement includes the list of services and highlights the quality standards that the provider should follow to guarantee 100% customer satisfaction. This contract also recalls the ways to redress gaps and problems. SLA includes:
- Detailed service overview
- Speed of service delivery/deadline
- Plan for performance monitoring
- Description of the reporting procedure
- List of penalties that may get applied in case of agreement violations
- Possible Constraints
