SLA is an integral part of any IT vendor contract. It refines and create information about offered services and customer expectations in one document for reference purposes. It is critical that both parties remain on the same page, have the same vision, and interpretate all the points listed in the agreement. Also, both parties should be held liable for breaking the rules mentioned in their SLA document.
SLA agreement includes the list of services and highlights the quality standards that the provider should follow to guarantee 100% customer satisfaction. This contract also recalls the ways to redress gaps and problems. SLA includes:
SLA (Service Level Agreement) management is the process of managing SLAs to help companies define, document, monitor, measure, report, and review the performance of their provided services.
Our professional SLA management services should include:
An SLA is a preventive means to help organizations establish a transparent relationship between both parties involved and increases confidence among the team. Such a document is essential to a successful collaboration between a client and its service provider.
SLA is at 50% of the duration specified in the SLA Definition
SLA is at 75% of the duration specified in the SLA Definition
SLA is breached