All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • How does CloudFence Technologies proactively mitigate security incidents?
    Due to significant alert fatigue produced by the multitude of security products, IT teams often find themselves stuck in a reactive state of responding to threats with no time to be strategic. The Concierge Security Team (CST) is your single point of contact for your CloudFence Technologies Managed Detection and Response solution and serves as your trusted security operations expert, helping you to proactively mitigate security incidents through:
    • 24×7 monitoring
    • Alert triage and prioritization
    • Custom protection rules
    • Guided Remediation
    • Detailed reporting and audit support
    • Ongoing strategic security reviews
  • Is 24x7 Concierge Security standard with all Managed Detection and Response deployments?
    Yes. Security operations experts from the Concierge Security Team are paired with you to provide around-the-clock coverage so you can rest easy knowing CloudFence Technologies has your back.
  • What log sources can CloudFence Technologies monitor?
    CloudFence Technologies works with your existing IT and security infrastructure to monitor information from a growing number of available log sources across: Active Directory, Authentication, Endpoint, Firewalls, IDS/IPS, Mail Servers, SaaS/IaaS, SSL-VPN, UTM, WAP, Web Gateways, and more.
  • Can I customize what CloudFence Technologies?
    Yes. Your security operations expert from the Concierge Security Team works directly with you to tailor your service to your specific needs, in addition to the included out-of-the-box detection capabilities. Alerts can be tuned based on a threshold, criticality, and several other factors with your CST based on the unique needs of your organization.
  • Can CloudFence Technologies monitor cloud apps/infrastructure?
    Yes. The CloudFence Technologies Cloud Monitoring solution works with Managed Detection and Response to collect telemetry and other insights from your SaaS applications such as Office 365 and IaaS cloud environments such as AWS and Azure.
  • Are Cloud Backup Services Secure?
    The solution itself is where data security starts. For CloudFence Technologies, this means you can depend on an integrated, machine-learning-based self-defense that protects against ransomware attacks that are launched on a zero-day basis. This self-defense mechanism safeguards all backup files, and your data from ransomware, including previously undiscovered strains.
  • How Do Cloud Backup Services Typically Operate?
    When it comes to the cost of cloud backup services, you’ll invest in both the software solution(s), as well as the cloud storage you use. Cloud storage pricing can be divided into two categories: fixed rate and per-use. Per-user pricing is typically determined by the number of gigabytes (GB) required, which are allotted in ranges like 20–50GB, 50–100GB, etc. In other words, you only pay for the services you actually use.
  • What benefits does Cloud Backup Offer?
    By creating a cloud backup of your system(s), you can be sure that your data is safeguarded in the event of human error, hardware/software failure, natural disasters, cyberattacks, and other unforeseen circumstances that could damage your hardware, compromise your data, and compromise local backups. The 3-2-1 backup rule, which recommends maintaining three copies of your data across two types of media with one backup stored offsite, such as in the cloud, is generally accepted by experts to be good practice for both individuals and businesses.
  • Why do I require Backup Software?
    In the event of a hardware/software failure, a disaster, or a cyberattack, local backups may be lost or compromised. This is why it's always advised to keep at least one backup copy offsite, either in the cloud or in a location at least 100 miles away from your main site. When compared to moving backup discs or tapes between facilities, storing a backup in the cloud is a much more effective and economical way to store an offsite backup.
  • Why does your company require Cloud Backup Solutions?
    A business cloud backup solution is essential for any business or enterprise because it adds an extra layer of protection for critical data and ensures that it is easily accessible in the event of a disaster or server failure. It also gives your business more flexibility and scalability.
  • Are there any hidden charges for Google Cloud updates?
    Google Cloud regular updates are available free of cost. There are no hidden software update charges.
  • If I request a new account, how long will it take to finish?
    New accounts should be available within 1 business day. If an optional VPN is selected, it may take an additional 1 - 2 business days to complete the request.
  • Can I run workloads in my account but charge another shortcode than the one used for my whole account?
    You can do this for a number of GCP offerings. To bill a different shortcode than on your project, simply set a label with a key of “shortcode” and a value of your shortcode number. The process is slightly different for each product/service, but labels are available for much of GCP.
  • What is covered by the enterprise agreement?
    The enterprise agreement provides legal protections as well as a Business Associate Agreement (BAA) between the University of Michigan and Google which is necessary for dealing with HIPAA data. Please keep in mind that only projects under the domain and affiliated with Faculty and Staff are covered by the agreement.
  • How do I contact Google Cloud support?
    You can directly visit the Google Cloud portal and get in touch with Google Cloud customer support for any software-related query.
  • Do I get 24x7 support? offers technical support 24x7 to help customers with any difficulties.
  • Is Microsoft Azure capable of handling enterprise agreements?
    All Azure plans include enterprise agreements. And it automatically updates them as the user's plan changes.
  • Can I change or cancel my plan at any time?
    You can cancel your Microsoft Azure Plan at any time, but you must do so 30 days in advance.
  • How can I get an Azure support plan?
    Contact and explain your requirement. Our sales representatives will advise you on the best option.
  • What’s included with Google Workspace (formerly G Suite)?
    Similar to G Suite, all Google Workspace plans to provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
  • Why buy Google Workspace from and not from Google? is an authorized partner of Google Workspace, so the services offered will be from Google itself. But, other than this you get Migration, Setup, Free Account Management, and Support assistance free along With the Subscription.
  • Is Google Workspace secure?
    Yes, the communications are indeed encrypted using the well-known Google security measures.
  • Can I buy one app or do I have to purchase Google Workspace pack?
    No. When you purchase the subscription you will get access to a pack of Google apps with additional features we recommend going for the google workspace business starter plan.
  • What’s included with Google Workspace (formerly G Suite)?
    Similar to G Suite, all Google Workspace plans to provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
  • What does Managed AWS Hosting entail?
    Managed Service Providers (MSPs) like CloudFence Technologies offer managed AWS hosting. AWS cloud infrastructure, application migration, proactive monitoring, automation, and management of clients' AWS accounts are all included in managed AWS hosting services.
  • How does Amazon AWS operate?
    1. Amazon AWS Cloud Management Service assists with networking, migration & transfer, database management, and storage. It is a total solution for media services, analytics, machine learning, and content delivery.
  • How will you guarantee the security of my AWS server?
    The managed AWS hosting provided by offers a number of security features and services to improve privacy and manage network access. These consist of:
    • Firewalls built into the network for Amazon VPC
    • TLS encryption in transit with customer control for all services
    • Automatic encryption of all AWS global and regional network traffic between AWS-secured facilities
    • DDOS Assistance
    • Data Encryption
    • Configuration and inventory
    • a security evaluation that checks impacted networks, operating systems, and attached storage for application vulnerabilities or deviations from best practices.
    • You can define, manage, and enforce user access policies across all AWS services thanks to AWS's capabilities.
  • How can my Amazon cloud server be scaled?
    You can contact us at to discuss your resource scaling needs. The cost of the upgrade will be split with you as a result. Our support staff handles scaling the Amazon cloud server once the payment has been made.
  • Will manage the same AWS bill or will I receive a separate one?
    You will receive monthly billing from AWS directly if you have an account there with your own email address. The AWS team bills and notifies customers via the email associated with their AWS accounts.
  • How reliable is Microsoft 365?
    All Microsoft 365 services are available with a 99.9% uptime, financially backed service guarantee.
  • How many devices can I install Microsoft 365 apps on if I have a Microsoft 365 business plan?
    Install Microsoft 365 apps on up to five PCs or Macs, five tablets, and five mobile devices. Hybrid Windows devices, such as the Microsoft Surface Pro, count as either a PC or a tablet.
  • How many users can I host for online meetings and video calls using Microsoft Teams?
    • With Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 Business Premium, and Microsoft Apps for Business plans, you can host online meetings and video calls for up to 300 people using Microsoft Teams.
    • With Microsoft 365 E3/E5, Microsoft 365 A3/A5, and Microsoft 365 Government G3/G5 plans, this limit increases up to 1,000 people.
  • Does Microsoft 365 support domain-based email addresses?
    You can include a professional custom email domain as part of your Microsoft 365 subscription or leverage an existing domain registered through another provider.
  • What's the difference between monthly, annual, and annual commitment payments?
    • To provide you with the greatest amount of flexibility, different payment options are available.
    • Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium plans are available for monthly commitment payment or annual commitment payment.
      • Monthly commitment payment: Pay month by month and cancel at any time.
      • Annual commitment payment: Sign up for a one-year subscription and benefit from a discount for using this payment option. By default, your billing plan will be set to monthly billing. After your purchase, you can change your billing plan to annual billing within the Admin Portal.
    • The Microsoft 365 Enterprise and Office 365 Enterprise plans (including standalone plans such as Exchange Online) and Microsoft 365 Apps for enterprise are available for annual commitment payment.
      • Annual commitment payment: Sign up for a one-year subscription and choose to pay monthly or for the entire year at the time you sign up.
  • Can I switch to other Microsoft 365 plans?
    You can transition your account to a different plan as the needs of your business change.
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